FAQ

At SoCal Home Heroes, we proudly serve a wide range of communities throughout the greater Los Angeles area. Our service area includes: Pasadena San Fernando Valley (including Granada Hills, Northridge, Sherman Oaks, Woodland Hills, and Reseda) Highland Park Arcadia Altadena South Pasadena La Cañada Flintridge And more within a 20-mile radius of our service area Our team of skilled professionals is dedicated to providing top-quality home maintenance and repair services to homeowners and businesses in these communities. We understand the unique needs and challenges of each area we serve, and we strive to deliver personalized solutions that exceed your expectations. If you're unsure whether your location falls within our service area, please don't hesitate to contact our friendly customer service team. We'll be happy to confirm our coverage and discuss how we can assist you with your home service needs

You can easily book a service through our website or by calling our customer service team. Simply provide your location, the type of service you need, and your preferred date and time, and we'll match you with a qualified service professional.

At SoCal Home Heroes, we offer competitive and transparent pricing with no hidden fees. Our rates vary depending on the type of service required, but on average, they range from $40 to $90 per hour with a 4-hour minimum service call. We understand that every project is unique, which is why we provide personalized quotes tailored to your specific needs. Our service fee covers the cost of travel to your location within our designated service areas. This ensures that our skilled professionals arrive at your doorstep fully equipped and ready to tackle your home maintenance and repair tasks. Contact us for a free no obligation quote for your home or business improvement here.

We understand that home maintenance and repair issues can be urgent, which is why we strive to respond to service requests as quickly as possible. In most cases, we can schedule a service visit within 24-48 hours of your request.

For most routine handyman projects, we recommend scheduling 3-4 days in advance to best allocate our technicians and secure your preferred appointment times. Bigger remodeling projects may need 2 weeks advance notice. Just give us a call or book online!

At SoCal Home Heroes, we strive to make the payment process as convenient and flexible as possible for our valued customers. We accept a variety of payment methods, including: All major credit cards (Visa, Mastercard, American Express, and Discover) - Additional fees may apply. Checks Cashiers Checks Cash Venmo, Zelle, PayPal For larger remodeling projects, we may require a 50% deposit upfront before supplying materials and starting work. This deposit ensures that we can procure the necessary supplies and allocate our resources effectively, allowing us to deliver your project on time and to your satisfaction. Rest assured, we always provide transparent and detailed invoices, so you know exactly what you're paying for. Our team is committed to maintaining open communication throughout the project, and we're happy to answer any questions you may have about our payment policies.

Yes, happy to! We also have before/after project photos and testimonials available upon request. Please reach out for samples of our past work.

Yes, we offer 10% off to all senior 62+ , military veterans, real estate agents, real estate investors and property managers. Please ask about this discount at time of booking. We also periodically have new customer promotions and referral programs - sign up on our website!

We only need access to the property, you don't need to be present during the service. However, for some larger consultation-heavy remodels or installations, we may need some homeowner input at certain check-ins. It is recommended to have either you or an adult you trust inspect the final work for your satisfaction.

Customer satisfaction is our #1 priority. Please let us know if any issues arise, and we will work quickly to remedy the situation to your standards. We stand behind all our work with a 30-day satisfaction guarantee. Just contact us!

While we cannot guarantee that a specific service professional will be available for your service request, we will do our best to accommodate your preferences whenever possible.

At this time, SoCal Home Heroes does not provide emergency assistance. Our regular business hours are Monday through Friday from 8:00 AM to 6:00 PM and Saturday from 9:00 AM to 3:00 PM. We encourage our customers to schedule their home maintenance and repair services in advance to ensure timely and efficient service. However, we understand that unexpected issues can arise, and we will do our best to accommodate urgent requests whenever possible. If you have an urgent need for home services, please contact our customer service team, and we will work with you to find the soonest available appointment that fits your schedule. In the event of a true emergency, such as a gas leak, electrical hazard, or major water leak, we recommend contacting your local utility company or emergency services immediately to ensure your safety and prevent further damage to your property.